Chatbots are revolutionizing customer service centers. According to marketing firm Wunderman, nearly 9 out of 10 customer service centers will be operated by chatbots by 2020.
What is a Chatbot?
A chatbot that allows you to buy plane tickets
Tools to create a Chatbot
5. Smooch.io
6. Gupshup.io
7. Facebook Messenger
What is a Chatbot?
A chatbot is an artificial intelligence software developed to perform a variety of user support tasks based on the information provided by the user. In other words, the chatbot can speak (orally or in writing) with a person to help them.
A chatbot that allows you to buy plane tickets
An example is the Barcelona-based startup “”, which has created a chatbot that allows you to purchase flights via WhatsApp, Facebook or Telegram.
fly-and-run
With a casual conversation, anyone can buy a flight by following the steps suggested by the chatbot. We can see how it works in the following video:
Tools to create a Chatbot
If you want to set up your own chatbot, here are some interesting tools.
1. Botsify
The best method to quickly promote your service is using a phone number database. You can phone number library set up an online SMS or telemarketing campaign for generating sales leads for your organization instantly. Your firm can benefit profoundly from this. Browse out the mobile phone number database of Db to Data firm.
To set up , you just need to log in with your Facebook account and type in the commands for the chatbot to do the dirty work for you. It has paid plans, where you can create more than one chatbot, but if you’re only going to use one, we recommend its free plan.
allows you to list your services and display them so that the customer can browse through them. You can also add images to facilitate conversations.
2. Api.ai
The creators of this platform promoted a space for the creation of bots for third-party scenarios such as Slack, the project management and internal communication service for companies; Facebook Messenger, the chat tool of the Menlo Park company; or , the instant messaging application that competes with Facebook Messenger itself or other protagonists in that sector such as WhatsApp, Telegram, WeChat or with other more social products such as Snapchat itself.
3. Chatfuel
Creating a chatbot with is very easy, you won’t have to write any code. You can edit the responses as well as add content with links.
If you have a Facebook page for a hotel, for example, the chatbot can tell the user which rooms are available for a specific date. You can also create different steps to guide customers through the room booking process, making it more user-friendly.
4. Motion.ai
Motion.ai is a simple chatbot creation platform for two messaging applications such as Facebook Messenger and Slack. Although it is also possible to create venezuela mobile phone numbers list bots for browser, email and SMS. It has a free version that allows you to develop two bots with a maximum of 1,000 messages per month; and then three paid versions: one for $15 per month (5 bots and 5,000 messages), another for $50 (with 25 bots and 20,000 messages per month) and the most expensive one for $100 per month (with the possibility of creating 50 bots and 50,000 messages per month). In addition, Motion.ai has its own REST API to carry out any type of integration with a custom interface.
5. Smooch.io
Smooch.io bills itself as the platform for building conversational interfaces for businesses. It therefore has a wide variety of integrations with third-party solutions, almost anywhere a large company wants to be: Facebook Messenger, LINE, , WeChat, Telegram, and the two major mobile operating systems, iOS and Android.
Smooch.io has its own REST API for any custom integration. The idea is to offer a satisfactory customer experience (incorporating all kinds of content formats, text, images, gifs, videos…, and visual elements such as buttons) and to provide developers with all the flexibility and scalability needed when connecting a chatbot to a CRM (Customer Relationship Management).
This last detail is one of the great differential values of Smooch.io: it is capable of connecting conversational interfaces with any CRM system or internal customer management platform of a company. And, in addition, it offers all kinds of metrics and reports based on this joint work of platforms.
6. Gupshup.io
gupshup chatbot
Gupshup.io is a chatbot development platform for almost all messaging tools, social betting email list networks or VoIP solutions that exist in the market: Facebook, Twitter, Telegram, Line or Skype… and in the future it will also be present in others such as Google Hangouts, Viber or .
In the end, Gupshup.io is a solution that has a simple code editor (that’s a big difference with other platforms, you have to program), a publishing service and a testing system for each of those chatbots.
Gupshup.io takes care of installing the libraries and packages needed to create bots, and of a secure server for deployment, without the need for developer intervention, so it is not necessary to have your own server.
7. Facebook Messenger
Facebook Messenger has its own platform for creating conversational bots, or chatbots. You need to have certain tools ready before you can create your chatbot: the Messenger plugin, Messenger links and codes, templates, as well as a welcome screen.
The good thing is that you have a guide to generate the chatbot according to your needs. You can also take a look at some chatbots developed with this system such as CNN (news) or Poncho (weather).
